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Hospice Volunteer Orientation & Operations Manual, Accreditation Ready Edition
The Hospice Volunteer Orientation & Operations Manual gives your volunteer coordinator a clear, structured orientation and a program they can run with confidence. It is written for coordinators who are new to the role and for managers who may not have led a volunteer program before.
The manual follows a 90 day path, with leadership checkpoints at 30, 60, and 90 days. It covers how to recruit, screen, and onboard volunteers, build complete volunteer files, deliver a ten module training curriculum, match volunteers to the plan of care, support surviving family members who want to volunteer, and document every hour a surveyor will ask to see.
Beyond orientation, it includes the tools to keep the program running: monthly hours tracking, the 5 percent level of activity calculation, cost savings reporting, QAPI integration, an accreditation crosswalk to ACHC and CHAP, and an annual program review.
What you receive:
Three editable Microsoft Word files: the Coordinator Manual, the Training Curriculum, and the Forms and Toolkit
Forms V1 through V27 for inquiry, screening, onboarding, file audits, supervision, hours logs, and annual reporting
A ten module training curriculum with 12.75 hours of general education and a checklist that maps every ACHC orientation topic
An Excel Activity and Cost Savings workbook that calculates the 5 percent level and cost savings each month
Fillable fields for your agency name, contacts, and policies
Every regulatory statement was checked against the Medicare Hospice Conditions of Participation at 42 CFR Part 418, including the volunteer requirements at 418.78. The training and file requirements were checked line by line against the ACHC and CHAP hospice standards manuals.
Created by Tonia Barrier, MSN, RN, Founder and Principal Consultant of PAC Leadership Solutions.
Hospice Volunteer Orientation & Operations Manual, Accreditation Ready Edition
The Hospice Volunteer Orientation & Operations Manual gives your volunteer coordinator a clear, structured orientation and a program they can run with confidence. It is written for coordinators who are new to the role and for managers who may not have led a volunteer program before.
The manual follows a 90 day path, with leadership checkpoints at 30, 60, and 90 days. It covers how to recruit, screen, and onboard volunteers, build complete volunteer files, deliver a ten module training curriculum, match volunteers to the plan of care, support surviving family members who want to volunteer, and document every hour a surveyor will ask to see.
Beyond orientation, it includes the tools to keep the program running: monthly hours tracking, the 5 percent level of activity calculation, cost savings reporting, QAPI integration, an accreditation crosswalk to ACHC and CHAP, and an annual program review.
What you receive:
Three editable Microsoft Word files: the Coordinator Manual, the Training Curriculum, and the Forms and Toolkit
Forms V1 through V27 for inquiry, screening, onboarding, file audits, supervision, hours logs, and annual reporting
A ten module training curriculum with 12.75 hours of general education and a checklist that maps every ACHC orientation topic
An Excel Activity and Cost Savings workbook that calculates the 5 percent level and cost savings each month
Fillable fields for your agency name, contacts, and policies
Every regulatory statement was checked against the Medicare Hospice Conditions of Participation at 42 CFR Part 418, including the volunteer requirements at 418.78. The training and file requirements were checked line by line against the ACHC and CHAP hospice standards manuals.
Created by Tonia Barrier, MSN, RN, Founder and Principal Consultant of PAC Leadership Solutions.